Be aware that shipping may be delayed during Black Friday/ Cyber Monday and the week of the PGA Tour " The Sentry" in January.
All orders are carefully packed and shipped with Aloha from our location in Maui, Hawaii. Shipping estimates are not guaranteed.
FREE SHIPPING: Domestic and international orders will receive free shipping on orders over $300. Golf bags are excluded from free shipping promotions unless specifically mentioned.
Shipping Note: At Kapalua Golf, we work with trusted carriers, including USPS, FedEx, and UPS, to deliver your purchases. While we carefully package each item before shipment, please note that package handling during transit is managed by our shipping partners and outside of our direct control.
For order status updates or concerns:
If your items arrive damaged:
Standard Shipping (USPS)
Expedited Shipping (FedEx/UPS): Cannot ship to P.O. Box
Need your items sooner? Choose our Expedited Service:
Before you place your order, it is important that you read the following shipping information. We have outlined the key details you need to be aware of to ensure a smooth and hassle-free delivery experience. Familiarizing yourself with these aspects will help you avoid unexpected charges and delays.
Shipping Cost
When shipping to Canada or Japan, we offer a $35.00 USD flat rate for all orders, regardless of the size or weight of your package. This is valid only for orders placed at shop.golfatkapalua.com/. This cost covers the transportation of your order from Maui, HI, USA to your delivery address.. Please note that this flat rate applies to standard shipping only; expedited shipping options may be available at an additional cost. Shipments to Canada will come via GlobalPost via USPS, UPS, or FedEx, depending on the weight and size of the package.
Taxes and Duties
As the customer, you will be responsible for any applicable taxes and duties associated with your order. These charges are not included in our flat rate shipping fee and are determined by the customs authorities based on the value and type of items in your order. Please be aware that these fees are subject to change and may vary depending on your province or territory.
To ensure a smooth customs clearance process, we recommend familiarizing yourself with import regulations and any specific requirements that may apply to the items in your order. You can find more information by contacting your local customs office. Keep in mind that failure to comply with these regulations may result in delays or additional charges.
Delivery Timeline
After your order has been shipped, you can expect it to be delivered within 2 weeks. Please note that this is an approximate timeframe and actual delivery times may vary depending on factors such as customs processing, weather conditions, and the efficiency of your local postal service.
Pro tip: We highly recommend providing a valid phone number during the checkout process, as this will help ensure a seamless delivery experience. Our shipping partners may need to contact you to confirm delivery details or to update you on any unexpected delays.
Also, we offer free shipping to all international orders over $300
MORE INTERNATIONAL SHIPPING COMING IN THE FUTURE... please reach out to mauistore@troon.com and let us know which destination we should add next.
Mahalo!
